Terms and Conditions

Hawthorn Cottage
Privacy Policy

This privacy policy sets out how Hawthorn Cottage uses and protects any information that you give us, how and when we use this information and who it may be shared with.
Hawthorn Cottage is committed to ensuring that your privacy is protected.
Hawthorn Cottage may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 10th May 2018

What we collect

We collect the following information as part of our business process:

Name and address Email and telephone numbers
Names of party members
Payment arrangement details

What we do with the information

We require this information to understand your needs and make sure your holiday with us is suitable.
To be able to communicate with you throughout the booking process of your holiday with us.
Obtain comments and reviews of your holiday with us and the services we provide.
Notify you of any changes.
Send you details of future promotions, offers and updates to our business.

Who we share your information with

We may on a very rare occasion share your information with a key holder if we are unable to do a meet and greet.
We keep your information securely and do not share it with third parties other than those described above or where permitted by law. If an issue has arisen where a crime has been committed your details will be passed on to the relevant authorities.

How do we treat your information?

All details given to Hawthorn Cottage will be kept securely for the period of your holiday booking process. It will then be kept for a period of time after your holiday is taken to cover any issues that may have arisen. If you have opted in to email marketing your email address will be kept until you unsubscribe.

How do I find out more about my information rights?

If you have any queries about how your information is being collected, processed and stored, please contact Nicola Gilbert either by email, phone or mail.

nicola@hawthorncottage.co.uk

Broadlands
Wisbech Road
Littleport
Ely
CB6 1RQ

01353 860485
07919682650

Further information can be found on the Information Commissioner’s website www.ico.org.uk